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FAQ
Delivery
How soon can I have my order?
You can expect to receive your order within 2-7 business days after the order has been processed.
How much does delivery cost?
We charge a £1.95 flat rate ground shipping charge on all orders. The delivery is free for orders of £25 or higher. This may vary somewhat for certain international orders.
Do you ship outside of the UK?
We are currently shipping to the following countries: Canada, Austria, Belgium, Denmark, Finland, Germany, Great Britain, Ireland, Luxembourg, Netherlands, and Sweden. Subject to change due to our shipping carrier.
What if my package/products arrive damaged?
If your package was damaged during shipment, save the box and products and reach us at support@ailani.co.uk. Please also provide photos of the issue and as many details as possible so that we can look into this for you as soon as possible. Ailani is not responsible for orders that are damaged during transit.
FAQ
Returns
Can I return a product?
While we aren’t able to revise or cancel an order once it’s been placed, if for any reason you wish to exchange or return eligible items for a full refund or store credit, we’re happy to help you do so by mail within 30 days of the original ship date.
What does clean formulation mean?
Our ingredient methodology describes our commitment to avoiding the following controversial and potentially harmful ingredients in all of our products: sulfates, parabens, phthalates, silicones, DEA, and synthetic dyes.
FAQ
Sustainability
What are you doing to reduce its environmental impact?
We are using pouches allowing us to use 78% less plastic than usual shampoo bottles. Our plastic bottles are 100 recyclable and BPA-free. Our partner collects used and empty bottles, intercepting the waste before it goes to landfill or gets incinerated for waste to energy. They recycle and repurpose them into new products.
Are your products tested on animals?
No. We feel strongly about never testing on our furry friends.
Where is AILANI based, and where are AILANI products manufactured?
AILANI was born in Paris and raised in London . Our headquarters are there today. All AILANI products are formulated and manufactured in Europe .
What does AILANI mean?
Ailani is a Hawaiian name. Composed of the Hawaiian lani, meaning "sky" or "heavens" in association with royalty, Ailani is typically defined as "chief." However, Ailani possesses so much more than status and gentle guidance, bearing close resemblance to the term ʻAi lani, which means "spiritual food." In Hawaiin culture, 'ai is the eating of specifically plant food.
It is a way for our founder to enhance the utilisation of plant based formulation and that feminine doesn't equal weakness.
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